terms and conditions

Terms of Service

01. Booking & Sessions

• 1.1.
  Each booking includes a 45-minute session in a private self-portrait room.
• 1.2.
  A 15-minute cleaning break is included between sessions.
• 1.3.
  Full prepayment is required to secure your session.
• 1.4.
  Once your booking is confirmed, you will receive an email with a link to manage your reservation (reschedule/cancel).
• 1.5.
  If you arrive late, the remaining time will be deducted from your session.
• 1.6.
  Please arrive 10 minutes before your session for orientation.
• 1.7.
  After the photos have been delivered, withdrawal or refund is not possible.

02. Rescheduling & Cancellation

• 2.1.
  Cancellations made 24 hours or more before the session receive a 100% refund.
• 2.2.
  Rescheduling is free up to 24 hours before the session.
• 2.3.
  Rescheduling less than 24 hours before the session requires a ₱500 rebooking fee.
• 2.4.
  Rescheduling within 3 hours of the booking time is considered a no-show.
• 2.5.
  No-shows are non-refundable and cannot be rescheduled.

03. Arrival & Orientation

• 3.1.
  Upon arrival, the administrator will provide a brief orientation on: how to use the remote clicker, positioning in front of the camera, room layout and safety instructions, props and available accessories.
• 3.2.
  The shooting process is fully self-directed.

04. Studio Rules

• 4.1.
  The number of photos is unlimited.
• 4.2.
  Outdoor shoes are not allowed; please use clean indoor shoes or go barefoot/in socks.
• 4.3.
  Blue jeans may stain the white cyclorama — please be mindful.
• 4.4.
  No alcohol, cigarettes, or altered states of consciousness.
• 4.5.
  Fire-sensitive items (candles, sparklers, smoke) are prohibited.
• 4.6.
  Do not move or adjust lighting or technical equipment.
• 4.7.
  No food, liquids, glitter, paint, soap bubbles, or staining materials.
• 4.8.
  Pets are allowed in concrete room only, under 40 cm in height.
• 4.9.
  All guests share responsibility for keeping the studio clean.

05. Equipment & Interior Care

• 5.1.
  Please use all studio equipment responsibly.
• 5.2.
  Any damage to props, mirrors, walls, floors, furniture, or equipment may result in a compensation fee.
• 5.3.
  The studio may refuse service if safety or conduct rules are violated.

06. Editing & Delivery of Photos

• 6.1.
  All images taken during your session are transferred to the studio automatically.
• 6.2.
  We apply signature presets (light color correction).
• 6.3.
  Final edited photos are delivered within 24 hours to the email used during booking.
• 6.4.
  Images are delivered via a secure download link (Google Drive/Cloud).
• 6.5.
  Photos are stored for 7 days as a buffer. After that, they may be permanently deleted.
• 6.6.
  After delivery, the client is responsible for downloading and backing up all images.
• 6.7.
  RAW files are not provided.
• 6.8.
  The studio is not responsible for the client’s dissatisfaction with self-directed photos, as the client controls posing, expression, and timing.

07. Personal Use & Commercial Use

• 7.1.
  Photos are delivered for personal use only.
• 7.2.
  Commercial use (brand content, advertising, resale, modeling portfolio for commercial clients) requires written permission and may involve additional licensing fees.

08. Gift Certificates

• 8.1.
  Valid for 6 months from the date of purchase.
• 8.2.
  Each certificate contains a unique promo code usable one time.
• 8.3.
  Gift certificates are transferable.
• 8.4.
  Cannot be exchanged for cash.
• 8.5.
  If prices increase before redemption, the client may be required to pay the difference.
• 8.6.
  Bookings made with gift certificates follow the same rescheduling rules.

09. Privacy & Consent

• 9.1.
  Photos are never used for marketing without your explicit written consent.
• 9.2.
  By booking, you agree to the studio’s Privacy Policy and data processing standards.
• 9.3.
  You may receive reminders or service updates (unsubscribe anytime).
• 9.4.
  The studio is not responsible for unauthorized third-party access to your files once the download link has been shared with you.

10. Liability, Force Majeure & Technical Issues

• 10.1.
  The studio is not liable for delays or cancellations caused by force majeure (power outage, severe weather, emergency alerts, technical failure, etc.).
• 10.2.
  In case of camera or equipment malfunction, the studio will offer a free reschedule, but no financial compensation.
• 10.3.
  The studio is not responsible for lost personal items.

11. Right to Refuse Service

• 11.1.
  The studio may refuse or terminate service in situations involving: safety concerns, inappropriate behavior, intoxication, damage risks.
• 11.2.
  In complex situations requiring resolution, photo delivery may be delayed until an agreement is reached.

12. Acceptance of Terms

• By completing a booking, the client confirms they have read and agreed to all Terms & Policies listed on this page.

Privacy Policy

• Last updated: December 2025

01. Introduction

• This Privacy Policy explains how we collect, use, store, and protect your personal data when you book a session, visit our studio, or use our services.
  
  By using our website or completing a booking, you agree to this Privacy Policy.

02. Information We Collect

• We may collect the following information:
• 2.1.
  Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and payment details
  • Social media handle
• 2.2.
  Session Information

  • Booking date and time
  • Service type
  • Number of guests
  • Any notes provided during booking
• 2.3.
  Image Data

  • All photos taken during your self-portrait session
  • Edited images delivered via cloud storage
  • Consent forms (if you agree to allow us to use your images)
• 2.4.
  Technical Data

  • IP address
  • Device and browser type
  • Website usage data (cookies)

03. How We Use Your Information

• We use personal data for:
• 3.1.
  Service Delivery

  • Processing bookings
  • Sending confirmation emails and reminders
  • Delivering edited photos to your email
  • Customer support and communication
• 3.2.
  Payments

  • Processing payments through GCash or card systems
  • Fraud prevention
  • Issuing invoices or receipts
• 3.3.
  Studio Operations

  • Internal analytics and improvements
  • Troubleshooting technical issues
  • Ensuring safety and compliance with studio rules
• 3.4.
  Marketing (Only With Consent)

  • We will only use your photos for marketing if you explicitly provide written consent (checkbox or signed form).
  • Without consent, your photos will never be shown publicly.

04. Image Storage & Retention

• 4.1.
  Raw and edited images are stored securely on our cloud server.
• 4.2.
  Images are available for download for 7 days after delivery.
• 4.3.
  After 7 days, images may be permanently deleted.
• 4.4.
  The client is responsible for downloading and backing up their images.
• 4.5.
  The studio is not responsible for data loss due to client inaction or third-party access (e.g., if you share your download link).

05. Sharing of Data

• We do not sell, rent, or trade your data.
  We may share your data only with:

  • Payment processors (GCash, PayPal, card services)
  • Cloud storage providers (Google Drive or equivalent)
  • Booking system providers
  • All third-party providers comply with international privacy regulations.

06. Consent for Photo Usage

• 6.1.
  We will only use your images for marketing (website, Instagram, print, ads) if you explicitly give consent.
• 6.2.
  You may withdraw your consent at any time by contacting us.
• 6.3.
  Withdrawal applies to future use only.

07. Data Security

• We implement industry-standard security measures to protect your data, including:

  • Encryption
  • Secure payment channels
  • Restricted internal access
  • Firewall and anti-malware systems
  • Secure cloud storage

  However, no system is 100% secure. We cannot guarantee absolute protection against cyber-attacks.

08. Cookies

• Our website may use cookies to:

  • Improve user experience
  • Track performance
  • Remember session details

  You can disable cookies in your browser at any time.

09. Your Rights

• Depending on local regulations, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent
  • Opt out of newsletters or updates

  To exercise these rights, contact us at: general@frames.ph

10. Minors

• Clients under 18 must be accompanied by a parent or guardian.
  We do not knowingly collect data from minors without parental consent.

11. Changes to This Policy

Rescheduling, Cancellation & Refund

• 01
  100% refund if you cancel at least 24 hours before your session.
  
• 02
  If you cancel less than 24 hours before, a 50% refund applies
  
• 03
  Refunds are issued via GCash.